refund policy

Fair and simple.

Try before you pay

Qeelo starts with a 14-day free trial. No card is required. If it is not useful, you can walk away without being charged.

No-questions refund window

If you subscribe and decide Qeelo is not for you, email us within 14 days of your first payment and we will refund the full amount. After that window, refunds are handled case by case.

How to request a refund

Send an email to hello@getqeelo.com from the address on your account. We will process eligible refunds within 5 to 10 business days and confirm by email when it is done.

Prorated refunds for annual plans

For annual subscriptions, if you forgot to cancel or your situation changes, we will refund the unused months on request. We ask that you tell us what happened so we can keep improving.

What happens after you cancel

You keep full access until the end of the period you paid for. After that your account moves to the free plan and your data stays available to you unless you delete it.

Exceptions

We do not refund charges that happened because a subscription was not cancelled in time after the 14-day refund window, unless there was a genuine error on our side. Apple and Google Play subscriptions are handled through their respective refund processes.